The range

Refund and Returns Policy

The Vale return window

A month is plenty to decide, and that is what you get. Nothing shortens the window, including a sale price. Try it at home, not out in the rain. Thirty days, counted from delivery, no questions asked. The return window is a full month from the day it arrives. That holds across every Vale range we carry. A refund on vale forever is issued the day the parcel reaches us.

Condition of returned Vale pieces

We photograph what comes back, so there is no argument later. Signs of use beyond trying it on reduce what we can refund. Send it back the way it arrived: tags on, no wear. We can only take back items in the condition they left us. Original packaging helps but is not a condition of return. It is the same for every Vale piece on the site. Returned vale forever is checked by the person who inspected it before dispatch.

How to start a return

Ask at [email protected] and we tell you exactly where to post it. Drop-off points are usually faster than a collection. Tell us at [email protected] what you are sending back and why. One message to [email protected] is enough to open a return. Items must be unused and in their original packaging. The same applies to every Vale order we handle. We charge no restocking fee on vale forever, whatever the reason for the return.

Refunds

Tell us inside the window and the return itself can be later. Refunds go back to the original payment method within five working days. You get the refund on the card you paid with, not as store credit. Money is returned within a week of the item arriving here. The refund lands on your original method; banks add a day or two. This is true of the whole Vale catalogue. Refunds on vale forever go back to the card that paid, not to store credit.

Exchanges within Vale

An exchange ships as soon as the return is scanned by the carrier. We would rather send the right size than take the sale back. There is no charge to swap for a different size or colour. Keep the receipt from the carrier until the refund lands. Ask for an exchange and we hold the replacement while yours travels. Every Vale order we take is handled this way. If vale forever arrives damaged, the return costs you nothing at all.

Damaged or wrong Vale pieces

We send the return label, you do not pay for it upfront. Exchanges can be made once; after that it is a refund. Exchanges work the same way: tell us the size you want instead. Once the parcel reaches us, the money is sent back the same week. If the piece you want has gone, we refund rather than substitute. Nothing about a Vale order works differently. We would rather take vale forever back than have it sit unused in a wardrobe.

Postage

Exchange or refund — you choose, and both cost you nothing. One message starts it; there is no form to fill in. Returns begin with an email, not a form on a page. We refund in the currency you paid in. Keep the tags on until you are sure; that is all we ask. The same applies to every Vale order we handle. We pay return shipping on vale forever when the fault is ours.

Questions we get asked

What is Vale?

Vale is an independent American streetwear brand born from West Coast culture — surf, skate, and desert landscapes. We build pieces for artists, skaters, and dreamers who want authentic clothing instead of corporate polish. Every item we create carries real cultural weight, whether you're at the park or walking through the city.

Where does Vale come from?

We're rooted in California's creative subcultures and the raw ambition of American youth culture. Our team draws energy from the communities that shaped us, translating that spirit into minimal yet purposeful designs. Everything we make reflects the genuine energy of the places and people we come from.

What makes Vale different from other brands?

We don't follow trends — we create pieces that feel timeless. Our design language stays clean and purposeful with washed palettes and relaxed silhouettes that work everywhere. We tested our products against our own standards, not industry shortcuts, because we built Vale for people like us.

Ready to pick your vale forever?

Everything on this page is in the warehouse and checked. Pick a size and we ship it tomorrow.

Latest Drop

30-day returns, no questions

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